Terms And Conditions

1. By using this website, you acknowledge that you have read and understood these Terms and agree to be bound by them.

2. Delivery: From the day when the order is confirmed, delivery will take place within 6 Weeks The estimated delivery lead time quoted to you at the time of order is an at best estimate of the delivery period. Whilst every effort is made at all times to achieve this date, it does happen occasionally that delays are encountered that are often outside of our control. Chivalry Designs  will make every effort to communicate, and  make up for delayed lead times and will make every effort to ensure that the customer is updated on the progress of the delayed order.

We Charge a Fee of R550.00 on Deliveries within a 30KM radius from where are situated. Deliveries will only be made where there is reasonable access. It is the customer’s responsibility to ensure that items can easily pass through doors, staircases, etc, and that the old furniture and any breakables are removed from the space where goods are to be delivered. No furniture will be hoisted up balconies or through windows. If the customer requests that these terms be ignored, chivalry designs will not be held liable for any damage to goods or property.

We strive to deliver on the date and time advised. While we are committed to deliver on time, the actual delivery date is subject to prevailing circumstances and may be subject to variation.

When effecting delivery at the customer’s premises or such other premises as nominated by the Customer, the Customer shall be responsible for receiving, unloading and checking the Products in the presence of the Chivalry Designs representative making delivery. We require that a delivery document be signed by the customer to indicate that each item has been received in good order. Delivery cannot be held liable for any damages that aren’t marked clearly on the delivery note.

3. Prices: The prices displayed on this site are quoted in South African Rands,  and are valid only in South Africa. Prices do not include delivery charges. We have made every effort to display as accurately as possible all products and prices however, products and prices displayed on this site may vary from time to time and are subject to availability. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. Chivalry Designs shall in no way be held responsible for any errors or misstatements emanating from this website

4. Colours: We have done our best to display as accurately as possible the colours of the products shown on this website. However, the colours of our products shown on this website may look different on your computer compared with the colour of the actual product. This is because different computers display colours differently depending on the type of computer screen (LCD, plasma, desktop, laptop etc.). We cannot guarantee that your monitor’s display of any colour will be accurate.

5. Stock Availability: Although all product items are displayed on the website, this is no guarantee that there is stock available in the stores. Please feel free to call our call centre or your nearest store to check availability. Chivalry Designs Factory Shop will not be held liable for products displayed on the website that are out of stock in the stores.

6. Accuracy of the Website: All reasonable steps are taken to ensure that the information on our website is accurate and up-to-date. We do not, however, warrant that the content or information displayed is always accurate, complete and/or current.

Errors:  We shall take all reasonable efforts to accurately indicate prices and delivery charges.  However, should products be erroneously offered at incorrect prices and/or delivery charges, We will not be obliged to sell products at such incorrect prices and/or delivery charges, but  shall  refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.

7. Your Comments: Visitors may post reviews and comments, submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address or impersonate any person or entity.

8. Cancellations: For any orders that have already been Processed, If the Customer Decides to Cancel, chivalry Designs Reserves a right to charge 30% handling and Admin Fee of the Total Amount Billed. In A Case Where The Customer is found NOT to be at Fault, and is entitled to Refund, That Process shall be Effected withing 7 Working Days.

Please Note: This does not apply to custom orders.

This does not apply if the products have been assembled, partly assembled, or where the original packaging has been discarded